Frequently Asked Questions

Gisborne Medical Centre is located at 16 Brantome St, Gisborne, Victoria.

Please click here to view a map.

The doctors at Gisborne Medical Centre privately bill. Doctors consultation fees are payable in full at the time of consultation and Medicare rebates can be deposited into your savings or cheque account at the same time.

Doctors will bulk bill their patients, except on weekends, who are children 15 years of age and younger, or aged care patients with a Blue Pensioner Concession card.

At their discretion, doctors may bulk bill adolescent patients aged between 16 and 18 years of age attending without a parent or carer. Please discuss this with your GP during your consultation.

Doctors fees for a standard consultation at Gisborne Medical Centre is $85.00 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided.

Please click here for a list of GP consultation fees.

A standard consultation time is 15 minutes.

A longer consultation time is 30 minutes. If you have numerous or complex medical issues or require a procedure, an extended consultation is required.

The doctors at Gisborne Medical Centre do not facilitate walk-in appointments because most of the doctors are booked up in advance. However, if you require urgent care please call the clinic to access this service.

To book an appointment online, please click here. Alternatively, please call us on 03 5428 3355.

We will contact patients with abnormal results via text message or phone call. The nurse can only give results over the phone under the doctors instruction.

Please note, we do not contact patients with normal results, however, it cannot be assumed that test results are normal if there is no contact from our clinic.

It is the patients' responsibility to follow up on their test results, and we encourage patients to be proactive in their healthcare and book in a follow-up appointment with their doctor to discuss their results. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. To protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Please ensure your contact details are kept up to date with reception.

Yes, in most circumstances you will need to see with a doctor to have a script written. Doctors have a duty of care to their patients and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.

Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.

If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 5428 3355, and we will try to offer the best solution.

Gisborne Medical Centre is open between 8:00am and 6:30pm Monday to Thursday, 8:00am and 5:30pm on Friday, and 9:00am to 3:00pm Saturday and Sunday. The earliest appointment time is 8:00am and the last appointment for the day is 15 minutes prior to the closing time.

Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.

If you are waiting to see a doctor and your symptoms change, please inform the reception staff immediately.

Patients who have a high risk condition or deteriorating symptoms are asked to advise reception staff immediately.

These include:

• Chest pain
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Fitting
• Head/spinal injury
• Severe allergic reaction

We are committed to providing patients with preventive care. Because of this we may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to receive such notification, please let our reception staff know.

If you would like to speak with your doctor, please phone the clinic and if your doctor is not available, a message will be taken by reception or nursing staff. Your call will be returned as soon as possible. Please note, doctors do not accept patient calls while in consultation.

If assistance is required from an interpreter or sign language service, please let us know in advance so this can be arranged.

Yes, we have doctors practising at our clinic who have significant experience advising on skin cancer medicine. Please speak with one of our reception staff members.

Yes, we have a team of nurses working at Gisborne Medical Centre between Monday and Saturday.